We Made Every SugarCRM Employee A Salesperson ? Here?s How You Can, Too

Editor's note: Clint Oram is the CTO and co-founder of?SugarCRM. I have worked with companies that considered its customers to be obstacles to avoid or ignore: ?If only we didn?t have to deal with those pesky, complaining, customers," they'd say, "we?d have time to do really great work.??Any company whose employees still cling to the ?customer is always wrong? mindset can kiss success goodbye.

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